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How Meta designed Muse: an AI agent people actually want to talk to | Alex Cornell (Design Director)

· Product🎙️ Video/audio episode

Summary (from the publisher)

Listen now | 🎙️Alex Cornell explains how Muse serves your mom and an engineer with the same interface, and demos a SkyMall-style catalog, golf recaps, and a blog turned podcast

This post is a recorded conversation, not a written article — the real content is the video/audio at the source. What follows is the show notes, not a transcript.

Show notes

Alex Cornell is a design director at Meta, where he leads design on Muse, Meta’s consumer AI agent. He came to the role with a long background in software product design, including time as a founder, and has spent the past year building one of the most thoughtful agent interfaces in the consumer AI space. Muse ships with a custom avatar, a three-layer status display, a personalized ideas surface, and a generative feed. Alex has been sharing the reasoning behind each of those design decisions publicly on Threads.

How Muse’s three-layer status system accommodates different levels of technical expertise

What generative UI actually means in a shipped consumer product

How Alex turned years of forgotten Instagram saves into a daily shopping catalog

Why his mom apologized to her Muse, and what it means for AI design

How he uses Muse to track his golf game, shot by shot, as he works toward a single-digit handicap

The mindset shift designers need when the output is never pixel-perfect

When to use the main chat versus a side chat, and where the architecture still falls short

WorkOS—Make your app enterprise-ready, with SSO, SCIM, RBAC, and more

(05:33) Choosing which primitives to surface: characters, ideas, feed

(14:25) SkyMall demo: Instagram saves turned into a shopping catalog

(21:40) Golf use case: round recaps, shot data, practice breakdowns

(27:56) Old blog turned morning podcast: 20 years of posts via the Wayback Machine

(30:59) What designers need to learn for AI, and what still works

Watch/listen at lennysnewsletter.com ↗